Author: Andrea
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Kyyti Helpdesk on Kirjastolehti
We are featured on the March issue of the printed Finnish magazine Kirjastolehti. In line with the ongoing development of AI-powered services in Finnish public libraries, Kotka City Library is piloting an innovative chatbot service built by Biblioworks.ai on the Kyyti platform. The project explores the use of AI in customer service, allowing library staff…
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Exploring the Citiverse: Biblioworks’ Role at Imagine 2025
Biblioworks is excited to participate in Imagine 2025, a premier event focusing on urban innovation and digital transformation, taking place on May 27–28, 2025, at the Tampere Exhibition and Sports Centre in Finland. Key Sessions on May 28 For more information and to register for free, visit the official event website: imagine2025.fi. We look forward…
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Kyyti Helpdesk on Kotka municipality website
Finnish version at kotka.fi website. English version screenshot (click for full size):
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Kyyti Helpdesk on kirjastot.fi
Finnish version at kirjastot.fi website. Automatically translated version (click for full size):
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Biblioworks.ai Launches AI Customer Service Solution for Kyyti Libraries
We’re excited to announce the successful deployment of our AI-powered service bot at Kyyti libraries, the consortium of 22 libraries in Southern Finland. The chatbot is now live on the kyyti.finna.fi website, positioned in the bottom right corner to assist users with all library-related inquiries in multiple languages.As Andrea Balzarini, Co-founder of Biblioworks.ai, puts it:…