We’re excited to announce the successful deployment of our AI-powered service bot at Kyyti libraries, the consortium of 22 libraries in Southern Finland. The chatbot is now live on the kyyti.finna.fi website, positioned in the bottom right corner to assist users with all library-related inquiries in multiple languages.

Our Library Helpdesk is a cost effective solution to add customer support to library websites.

Autonomous Support System

Our solution operates completely independently without human intervention. While still in its learning phase (meaning occasional imperfect responses), the bot delivers consistent service by drawing on training materials from Kyyti libraries. To stay current with local events, we’ve programmed it to regularly scan the libraries’ event calendars.

Development Roadmap

Currently, the service provides general information and guidance. Our upcoming Q2 update will add key features like book availability checks, reading recommendations, book discussion tools, and other improvements based on feedback from this initial launch.

Multilingual Functionality

Our natural language processing engine handles dialects, slang, and typing errors with remarkable flexibility. The solution supports dozens of languages, including Ukrainian and Somali, enabling libraries to serve diverse community members. Staff particularly appreciate the translation feature, allowing them to request information in Finnish and receive responses in any supported language.

As Mikko Vainio, Kotka Library Director, notes: “Biblioworks.ai’s solution extends our service availability 24/7 in more languages than our printed materials or staff could ever support.”

Regulatory Compliance

The implementation fully adheres to EU data protection and AI regulations. Our development approach prioritized ethical AI use, creating a system that doesn’t make user decisions, require authentication, or collect personal data. The solution falls under the “Minimal risk” category of the EU AI Act, with infrastructure hosted at Google’s Hamina data center.

Project Background

This deployment represents a collaborative experiment between Biblioworks.ai and Kotka City Library, supporting all Kyyti libraries. The project directly addresses the library’s strategic goal, approved by the city council in 2022, to incorporate AI into customer service operations by 2026.

The pilot runs through June 2025, with further development directions dependent on user feedback. We encourage visitors to test the system with various queries and to explore the multilingual capabilities.

For more information about implementing AI solutions for your library system, contact our team at Biblioworks.ai: loading…