The Library Navigator support

The Library Navigator is Biblioworks’ AI assistant for Finland’s Kyyti library network, provided by Raylab Oy. It uses Kyyti catalogue, library-service and event information to help you find materials, plan visits and explore events. You do not need an account or library card, and the app does not access your loans or loan history. It is not an official Kyyti app. AI answers may be inaccurate; confirm important details with your library.

Contact app support

For app problems, feedback or feature requests, email loading… .

Please include your device model, iOS, iPadOS or Android version, app version, a description of what happened and, where useful, a screenshot. Avoid including sensitive personal information. iOS beta testers can also send feedback through TestFlight.

Chat and connection problems

Chat needs an internet connection. If an answer is interrupted, check your connection and use the retry option. Home retains the current chat. New Chat starts again without deleting saved answers. Settings → Clear chat history clears local chat history.

Local chat history is cleared when you open or return to the app after one hour without activity. A stored snapshot may remain while the app is closed until this cleanup runs. Clearing local chat does not delete the service’s records.

Saving answers and reading offline

When recommendation features are enabled, use the bookmark beneath a completed answer and open Settings → Saved recommendations to read, share or delete it. Saved text can be read offline; images and links may need a connection.

The service can disable recommendation prompts, saving and saved-list access. Existing saves remain on your device, and you can still type recommendation questions. Starting New Chat or clearing chat does not delete saved answers. Settings → Delete saved recommendations deletes all saved answers.

AI permission and privacy

Before chatting, the app explains sharing messages and relevant conversation context with Biblioworks and its AI providers and asks for permission. Manage your permission under Settings → AI and privacy. Withdrawing permission stops AI chat and feedback while preserving local chat and saved text.

Read the Privacy Policy. For privacy questions or service-data deletion requests, contact loading… . Clearing data on your device alone does not request deletion of server-held data.

Reporting an answer

Report answer prepares a draft addressed to loading… . Review the selected answer, reason and optional comments before sending it through Mail. You can copy or share the draft if Mail is unavailable. Preparing a draft does not send it automatically.

To report an Android answer, open Report answer, choose a reason such as Harmful or inappropriate content, add optional details, then choose Send report. A confirmation appears only after the service accepts the report. If sending cannot be confirmed, retry or use the existing email/copy/share options. Please avoid including sensitive information. Earlier Android versions offer the email draft options only.

Android beta testing

Android beta versions are distributed through Google Play internal testing to invited Google accounts. Open the opt-in link while signed in to the invited account, join the test, then install from Google Play. If you cannot join or install, contact loading… . Public Android availability will be announced when the Play release is approved and published.

Provider

Provided by Biblioworks.ai, an internal unit of Raylab Oy.

Raylab Oy
Business ID: 3105533-8
Ilmattarenkuja 22, 00610 Helsinki, Finland